GOWASHMYCAR PRIVACY POLICY
We are committed to protecting the privacy of all visitors to the Website, including all visitors who access the Website or Platform through any mobile application or other platform or device. Please read the following Privacy Policy which explains how we use and protect your information. We are registered with the Information Commissioner's Office (no. ZA090244) under the Data Protection Act 1998. By visiting and/or using the Service on the Website, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy. We use data controllers Stripe and Mailchimp who are authorised to process your data for payment and marketing purposes.
INFORMATION THAT WE COLLECT FROM YOU
When you visit the Website or use the Platform to make an Order through the Website, you may be asked to provide information about yourself including your name, contact details (such as telephone and mobile numbers and e-mail address), vehicle details (make, model and registration number) and payment information (such as credit or debit card information). Please note that we do not store payment details on our website. Once payment details are entered they are encrypted and sent to the Stripe payment processing site who handle the data. We may also collect information about your usage of the Website and Service and information about you from the materials (such as messages and reviews) you post to the Website and the e-mails or letters you send to us. We keep a record of any e-mail correspondence you send us. This helps us keep track of your likes and dislikes and any problems or concerns you’ve had with our products or services.
By accessing GOWASHMYCAR information and/or the Website or Service using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that our data collection and usage as set out in this Privacy Policy will apply in that context too. We may collect technical information from your mobile device or your use of the Website or the Service through a mobile device, for example, location data and certain characteristics of, and performance data about, your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the Website or Service through your mobile device(s) via any GOWASHMYCAR mobile application, through your mobile's browser or otherwise.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to the relevant parts of the Website and to enable the Service. It will also enable us to pass your payment details onto Stripe who process securely on the Operator’s behalf and enable us and/or a Operator with whom you have placed an Order to contact you where necessary concerning the Service. For example, we and/or the Operator may use your information to provide you with status updates or other information regarding your Order by e-mail, telephone, mobile or mobile messaging (e.g. SMS, MMS etc.). We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this Privacy Policy and this may be exercised though your chosen method of using the Service, for example mobile, mobile applications or any representation of the Website.
We may use your information to contact you for your views on the Platform and Service and to notify you occasionally about important changes or developments to the Website or the Service.
Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail.
Where you have indicated accordingly, you agree that we may also share information with third parties (including those in the automotive, marketing and advertising sectors) to use your information in order to let you know about goods and services which may be of interest to you (by post, telephone, mobile messaging (e.g. SMS, MMS etc.) and/or e-mail) and to help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.
If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.
Please note that by submitting Reviews regarding the Website, Service and/or Operators, you consent to us to use such Reviews on the Website and in any marketing or advertising materials. We will only identify you for this purpose by your first name and the city in which you reside (and any other information that you may from time to time consent to us disclosing).
YOUR RIGHTS
- You have the right to request deletion of the data we store about you. In order to facilitate this please email support@gowashmycar.com
- You have the right to request the data to be transferred to another party
- You have the right to complain to the GDPR supervisory body
DISCLOSURE OF YOUR INFORMATION
The information you provide to us will be transferred to and stored on our servers which may be in or outside the European Economic Area, and may be accessed by or given to our staff working outside the United Kingdom and third parties including companies within the GOWASHMYCAR group of companies (which means our subsidiaries and affiliates, our ultimate holding company and its subsidiaries and affiliates) who act for us for the purposes set out in this policy or for other purposes notified to you from time to time in this policy. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is treated in accordance with this policy.
The third parties with whom we share your information may undertake various activities such as processing credit card payments and providing support services for us. In addition, we may need to provide your information to any Operators that you have placed an Order with so as to allow the Operator to process and complete your Order. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you occasionally about services that may be of interest to you. They may contact you by post, telephone, mobile messaging (e.g. SMS, MMS, etc.) as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.
If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.
We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce the Website Terms and any other agreement; or to protect our rights or the rights of Operators or other third parties. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention.
SECURITY AND DATA RETENTION
We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires. GoWashMyCar shall retain personal data as long as is necessary for the purpose for which the personal data was collected, subject to the valid exercise of any data subject right, including to withdraw consent (and there is no other legal basis to process the personal data), to object to processing, to require restriction of processing or erasure of the personal data, and there is no ground on which to refuse the exercise of such right.
Where you have chosen a password which allows you to access certain parts of the Website, you are responsible for keeping this password confidential. We advise you not to share your password with anyone. Unless we negligently disclose your password to a third party, we will not be liable for any unauthorised transactions entered into using your name and password.
The transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
ACCESSING AND UPDATING
You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out below. In the event that you make an Access Request, we reserve the right to charge a fee of ten pounds (£10.00) to meet our costs in providing you with details of the information we hold about you.
CHANGES TO OUR PRIVACY POLICY
Any changes to our Privacy Policy will be posted to the Website and, where appropriate, through e-mail notification.
CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to GOWASHMYCAR Ltd at 44 Elvaston Place, London, SW7 5NP.